Billing

Cancellation & Refunds

Cancel any time. Refund rules and exceptional cases are documented here.

Effective Date: April 23, 2026

This policy explains the cancellation and refund rules that apply to Velorin Premium subscriptions.

1. No Refunds

Purchased or renewed Velorin Premium subscription fees are non-refundable under any circumstances. This applies to both monthly and yearly subscriptions.

Before making a purchase, we recommend that you:

Review the free plan features,

Make sure the Premium features suit your needs,

Read the Terms of Service for information on the nature of the software and user responsibility.

2. Cancelling Your Subscription

You may cancel your subscription at any time from the dashboard:

Go to the subscription section

Click "Cancel Subscription"

Cancellation is applied instantly.

3. What Happens After Cancellation?

Cancellation only stops the next renewal.

Your Premium access remains active until the end of the current billing period.

At the end of the billing period, Premium ends automatically and your account reverts to the Free plan.

Your content, profile, and chat history are preserved after cancellation.

4. No Partial Refunds

It does not matter whether you cancel at the beginning, middle, or end of the period.

No partial refunds, rollbacks, or credits are issued for unused time.

Example: If you cancel a 30-day subscription on day 2, your Premium access continues for the remaining 28 days. At the end of that period, no auto-renewal occurs and no fees are refunded.

5. Payment Infrastructure

Our payments are processed through Paddle. Paddle acts as the Merchant of Record for purchases; invoicing and tax processing are handled by Paddle. Paddle's related policies may also apply to payment disputes; however, for refund rules this page is binding.

6. Statutory Exceptions

Mandatory refund rights under applicable consumer protection law are reserved. If you believe such a situation applies to you, contact support@velorin.cc and describe your case. Your request will be reviewed and handled if required.

7. Account Suspension and Rule Violations

In cases where your account is suspended or closed due to Terms of Service violations (copying the software, bypassing license controls, producing modified versions, unauthorized distribution, account sharing, fake information, etc.), no refund is issued under any circumstances and paid fees are fully forfeited.

See the Terms of Service page for details.

8. Payment Dispute (Chargeback) and Fraud

Filing an unjustified payment dispute (chargeback) through the payment provider results in account suspension.

Accounts with open chargebacks are held in a disabled state until the dispute is resolved.

Fraudulent refund requests are referred to legal authorities.

If you believe an unauthorized payment was made by a third party, first contact us at support@velorin.cc.

9. Contact

For questions or exceptional cases: support@velorin.cc